Cable Joint Failure
26th January 2023
On Saturday 26th November our Incident Manager, Steve Myson received an emergency call from Eat Real in Nuneaton. The site was reporting a total loss of supply to site and National Grid (formerly Western Power Distribution) were confirming that there were no issues on the local distribution network and that the problem was within the private network belonging to Eat Real. Steve dispatched an engineer to site to commence fault finding.
Steve had this to say following the incident:
“We were please to have been able to offer assistance to the customer and to get them back on supply. At the time of the incident Eat Real were not protected by one of our service agreements with its integral emergency call out facility, I had to take a view on whether to assist a non-contracted customer and whether by doing so I might risk compromising response to our existing customers. I spoke at length with our managing director before confirming the response and between us we ensured that we had sufficient resources to maintain a robust service for our contracted customers whilst assisting”.
Fault location proved the fault to be result of a cable joint failure, we drew on our in house jointing resource and promptly installed a new section of cable, tested and re energised in short order enabling production to restart.
Managing Director, Robert Horn added:
“I’m so pleased that we were able to assist Eat Real when they needed help, I would urge though that any organisation that have a private HV system that isn’t covered by one of our service contracts contacts us to arrange cover. EME Power Systems put in place a system, carefully calibrated to protect all of our contracted customers, in this instance we were able to free up spare cover to help a non-contracted site, this might not always be the case; the only way to be certain of getting the help that you need is to be covered by an EME Power Systems HV maintenance agreement, our costs are extremely competitive, particularly when viewed against the cost and disruption caused by a length period of lost production”.
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